Frequently Asked Questions
Most frequent questions and answers
Why are some services cheaper than others?
The truth is if you think a professional is expensive wait till you hire an amateur. The underground market seems less expensive on the surface but in the long run it really isn’t. What is your time worth? Cheaper services generally require you to find to housekeeper, verify their background, train them, and provide all the supplies for cleaning. You have to manage, supervise, and pay their payroll taxes despite their claim that they are an “”independent contractor” (the IRS almost never agrees therefore you are liable for all federal withholding taxes and labor law compliance). The “savings” is not worth the risk, especially if the cleaner is undocumented or brings undocumented “relatives” to help clean. Non-professional cleaners often give the cleaning industry a bad name by not paying taxes and hiring illegal workers.
Do you pay for referrals if I refer you?
Yes! You will get $25 off of your next cleaning! You could get all of your cleanings for $25 off if you just spread the word to everyone. We thrive on referrals and are generous when you refer!
How long have you been in the cleaning industry?
26 years! We’re possibly the largest most experienced service in the area.
Are you insured and bonded?
Yes! Your safety and protection is top priority.
Are your housekeepers employees or sub contractors?
Our Cleaning Techs are employees. Thoroughly screened and trained by an experienced Training Manager.
Do you do background checks & thorough screening?
Do you take credit cards?
Yes, for your convenience we accept: VISA, MASTERCARD, and DISCOVER
Do I have to sign a contract?
No! You can cancel any time you wish. But we do have a DISCOUNT program for our Pre-Paying VIPs that offers substantial savings on every cleaning. You’ll only sign our non-compete agreement and on-time payment commitment when you hire us.
What day and time will you show up to clean?
We clean Monday through Friday (and Saturdays on special occasions) between 8:00 and 5:00 p.m.
Are you a franchise?
No, we just look like one because we are just as professional. But, we have the freedom to provide you with a more customized service and our prices are usually slightly lower than the franchises.
Does your staff speak English?
Yes, our employees must be able to read and speak English because we offer a customized cleaning for our clients. We do not use illegal labor which is common with many services. For security reasons, be sure you are dealing with a legitimate service.
When do I pay for the service?
At the time of service. You can leave a check on the counter or we can charge your credit card the day of cleaning.
What if I’m not satisfied?
Our work is 100% guaranteed. If you are not satisfied we will return within 24 hours and re-clean any unsatisfactory areas. If we cannot satisfy you a refund will be offered in most instances and the relationship will be permanently terminated.
Do you work on Saturday?
Yes, upon request and subject to availability. But yes, we have most Saturdays available.
Do I have to be home during service?
No. Most of our clients give us a key and their alarm code. Our employees are carefully screened and trained. Many of them have been with us for years!
Are my things safe with your employees?
We conduct criminal background checks on every prospective employee, we verify job history, and conduct employment verifications. Our outstanding record of quality hiring and our low employee turnover make us one of the safest services worthy of your trust. We rank safety and security at the top of our business priorities.
What if I need some extra tasks or services?
We’re not a franchise–we can do what you want. Just call the day before to make your special requests and we will quote you a price for the additional time. Ovens, fridge, laundry? Yes!
Do I have to tip your employees?
No, it’s not expected, but it is greatly appreciated for work well done.
What about my pets?
We love them, and we’ll treat them like our own. Your special instructions are noted on our Work Orders so the Cleaning Tech will know your wishes with regard to your pets.
Who provides the chemicals & equipment?
We provide all of the supplies and equipment.
What if I have to skip or cancel my service?
Give us 24 business hours notice of your change in plans and we will promptly reschedule or cancel your service.
What if I need to change my day of service?
Just tell us what day works best for you. We have a large staff and can accommodate most requests
Should I have a Spring Cleaning Every year?
Many of our clients do have a Top To Bottom Deluxe Cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly or bi-weekly routine. It’s less expensive than the first time Deluxe cleaning because the rest of the house is already at maintenance level if we are servicing your home!